Privacy Policy

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. Please read this privacy policy before using the site or submitting any personal information. By using our website (also referred herein as “the site” or “site”), you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

The privacy practices set forth in this privacy policy are for this website only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

You have the option to register an account on our website or use our services as a guest prior to placing orders or making any online credit/debit card payments. We collect personally identifiable information such as names, postal addresses, email addresses, phone numbers, company name, and identification numbers.

We do not collect sensitive credit/debit card information. All transactions are processed securely and are directly handled by the relevant payment solutions company. All data provided to us by the payment solutions company will be collected and used solely for the processing of the relevant order(s).

Use of Information Collected

The information you provide is used to fulfill your specific requests. As we provide an online payment facility for you to purchase our products or services, information required for billing, delivery and/or additional contact will be used only to complete and/or follow up on your orders.

If and when you require the personally identifiable information submitted on our site to be modified or removed, all previous information will remain with us as historical archives. These archives will only be used if required to resolve discrepancies related to your orders, fraud investigations, required by law or concerns on inaccurate information raised by yourself.

We use the information you provide about someone else when placing an order only to deliver the product or service and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

An email address submitted to us by using any of the forms on our site will be used to answer (reply) the submitted details (or email) we receive or in the case of placing an order, we would be sending the order receipt by email.
Such email addresses are not used for any other purpose unless it has been specified or requested by you.

You can register with our mailing list to receive newsletters, updates on our new products and services. Information you submit on our website will not be used for this purpose unless you specify during account registration, from your account options or when placing an order.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may disclose the total number of accounts registered on our site, or total number of deliveries made to specific locations, etc.., but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Cookie/Tracking Technology

Our website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information is not collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Contact Information

If you have any questions, concerns, or comments about our Privacy Policy you may contact us using the information below:

Sponge Pastry Shop (Pvt.) Ltd.
347, Galle Road, Colombo 3, Sri Lanka.
Phone: (+94) 112573321, (+94) 112574299